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Shipping & Delivery

All orders are processed Monday to Fridayonly, excluding public holidays. If your items are in stock, we will dispatchthem within 3 working days of receiving your order confirmation. If an item isout of stock, we will notify you by email within 48 hours of your orderconfirmation.

All orders are shipped internationally viaDHL or YunExpress, with an estimated delivery time of 3-14 days, depending onyour location. You will receive an email notification with tracking detailsonce your order has been dispatched.

Yes. In accordance with Swiss governmentregulations, all jewellery shipped to Switzerland requires a special 'Hallmark'stamp. This process begins immediately after an order is received and will addan extra 3-4 weeks to the delivery time.

International Purchasing & ShippingZones

Yes, we use DHL Express or YunExpress for worldwide shipping.

We ship to all countries except forPortugal, Ukraine, and Russia. If you are located in Portugal, we recommendpurchasing through our distributor in Europe. If you have any questions orcannot find your country in the list, please contact our customer service teamat service@thelementale.com.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Payment & Fees

We currently accept American Express(Amex), Mastercard, Visa, Apple Pay, and PayPal.

All prices on our website are based in USDollars (USD) and can be displayed in Euros (EUR), British Pounds (GBP),Indonesian Rupiah (IDR), Australian Dollars (AUD), New Zealand Dollars (NZD),Indian Rupees (INR), and Singapore Dollars (SGD).

International orders may be subject tolocal fees. Any customs duties or import taxes are charged once the parcelreaches its destination country. These charges must be paid by the recipient ofthe parcel. We have no control over these charges and cannot predict thespecific amount. We are not responsible for any additional charges on yourorder, nor do we accept returns in such cases. Customs policies vary widelyfrom country to country, so please contact your local customs office for moreinformation. We do not issue refunds for parcels returned by the shippingcarrier due to a customer's refusal to pay potential customs clearance fees.

I have a question about my order.

To check the status of your order or forany other questions, please contact service@thelementale.com. Please includeyour order confirmation number so we can better assist you.

Products & Materials

Recycled 925 Sterling Silver

Our jewellery pieces are crafted fromhigh-quality, certified recycled 925 sterling silver, sourced from a Germancompany that refines metal using environmentally safe processes. The '925' insterling silver refers to its purity, consisting of 92.5% pure silver and 7.5%alloy to enhance its strength. The alloy we use is copper from Germany and is100% nickel-free.

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22ct Gold Vermeil

Gold Vermeil (pronounced ver-may) is ahigh-quality gold plating process. To qualify as vermeil, a thick layer of gold(at least 2.5 microns) must be plated over a sterling silver base. We use 22ctgold, which is a higher quality compared to other gold standards.

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22ct Gold Plated 925 Eco Sterling Silver

Our 22ct gold plated silver jewelleryfeatures high-quality, certified recycled 925 sterling silver plated with atleast 1.5 microns of 22ct yellow gold.

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Guaranteed Natural Crystals

We guarantee that all our crystals arenaturally formed. Every natural crystal has its own unique characteristics,such as internal fractures (veils), cloudy inclusions, mineral deposits, orminor surface marks. These are not flaws; they are the unique signatures formedduring their natural growth process and are part of their charm.

Sizing & Customisation

Please take a moment to accurately measureyour wrist to ensure a perfect fit. You can measure the circumference of thenarrowest part of your wrist and choose your size based on your preferredlooseness.

Of course! For custom length requests orany other special needs, please send an email to service@thelementale.com.

Cleaning & Care

We recommend removing your bracelet before swimming, bathing, doing household chores, or engaging in strenuous activities or sports. Avoid contact with chlorine, salt water, or abrasive cleaners to ensure your plating lasts as long as possible and to maintain the crystal's clean shine.

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Cleansing & Charging

To help your crystals provide you withtheir best energy, we recommend regular cleansing and charging. You can try thefollowing methods:

Clean Running Water: Briefly rinse thebracelet under clean, running water for a few seconds. Be sure to dry itthoroughly afterwards.

Clear Quartz: Place the bracelet on a clearquartz cluster or bed of quartz chips for several hours.

Moonlight: On a night with a bright moon,place your bracelet by a window to bathe it in moonlight for charging.

Please note that you should avoid prolongedexposure to chemicals to prevent damage to the crystals.

Repair Services

Depending on the type of damage and wear,we may offer repair or replacement services for defective products. Please beaware that for non-defective repairs and replacements, a fee and additionalpostage may apply.

Get in touch with our customer service team using the options below.

WhatsApp

+852 9340 7939

Monday to Friday, 9 am to 5 pm (GMT+8)

Excluding public holidays

Email

service@thelementale.com